Bed & Breakfast Lodging Policies
Check availability and reserve your room online 24 hours a day. Please call (202) 588-1180 if you have any questions. Our office hours are from 8am to 10pm.
American Guest House policies, for our Washington DC lodging, are listed below. Please read and email us if you have any questions. We strive to ensure the comfort and privacy for our guests, and in doing so, we uphold our rules as a guideline for those staying with us. If you have a particular situation you would like to discuss, please email or call.
CHECK-IN TIME: 4 pm
If your room is ready, the earliest check-in time permitted is 10 AM. If you arrive early please check with us (call (202) 588-1180 if you don’t see us at the front desk) and we will let you know if your room is ready. You may drop off your luggage as early as 9 AM. If you arrive late (past 10:30 PM), let us know in advance so that we can make the proper arrangements for your late check-in. We do not charge a fee for late check-ins.
CHECK-OUT TIME: 11 AM
You will be charged $30 for each additional hour you stay in the room and must vacate the room by 2pm at the latest. Please let us know in advance if you will need a late check-out. However, you are welcome to enjoy the common areas, store your luggage in the parlor room, use the guest computer, and help yourself to coffee, tea, hot chocolate and cookies until 8 pm on your departure day.
CANCELLATION & CHANGE (except during Special Occasions)
To cancel your entire reservation, or any part of your reservation, or to make any changes for whatever reasons, you must notify us in writing five (5) days (120 hours) prior to your scheduled day of arrival. If you do, no fees will be charged. Otherwise, if you don’t, your credit card will be charged for the nights you cancel up to 3 nights plus tax. If we are able to re-book your room, we will issue a refund on your credit card for the nights we are able to re-book, at the price we are able to re-book, minus commission paid and a $35 processing fee per reservation. This benefit can only be offered for reservations made directly via our website, https://www.americanguesthouse.com. Please be aware that chances of a last minute re-booking are quite slim. Therefore we strongly suggest that you purchase Travel Insurance to cover last minute cancellations and changes.
If you made your reservation via one of the following sites or their affiliates, Expedia, Booking. Hotels.com, HostelWorld, TripAdvisor, AirBnB, FlipKey, etc., please contact them directly for a cancellation or change: We are not able to offer cancellation refunds on reservations made via third party websites.
We strongly recommend the purchase of travel insurance to cover last minute cancellations and/or changes. Read the fine print and make sure your travel insurance covers any of the following cancellation reasons: illness, family emergencies, pet emergencies, death, accidents, flight cancellation/changes and extreme weather. You are still responsible for the payment of your reservation regardless of the reason for your cancellation.
OCCUPANCY / NO ENTERTAINING
Occupancy of rooms is for registered guests only. We reserve the right to ask guests to leave, without refund of reservation, if this rule is broken.
8 pm to 9 am Mon-Sun.
From 1 to 3 nights depending on time of year. Please check our availability page, send us an email or give us a call.
WHERE TO LEAVE THE ROOM KEY AT CHECK-OUT
LUGGAGE STORAGE & HANDLING
We will store your luggage when you arrive early (beginning at 9 am) and upon check-out until 8 Pm for free. However, a $30 per hour fee will be charged after 8 PM, but you MUST remove your luggage by no later than 10 PM or additional fees will be charged. We are available to carry your luggage from 9 am to 9 pm.
We do not have an elevator but we will gladly carry your luggage from 9 am to 9 pm. If you need help outside the hours we are available, let us know the day before so that we can move your heavier luggage into the parlor room downstairs the day before your departure.
Our Washington DC bed and breakfast is a non-smoking property. If you smoke in your room or anywhere on the property we will charge your credit card an additional $200 and may ask you to leave without any type of reimbursement.
We are not able to accommodate children. We reserve the right to ask guests to leave, without refund of reservation, if this rule is broken.
We are not able to accommodate pets. We reserve the right to ask guests to leave, without refund of reservation, if this rule is broken.
We accept cash, traveler’s checks, American Express, Visa, Master Card, Discover Card, and some debit cards. Sorry, personal checks cannot be accepted.
Hot breakfast is served every morning from 7:30 am to 9:00 am Mon-Fri. 8:00 am-9:30 am Saturday, Sundays, & Holidays. Continental breakfast is available a half hour after hot breakfast ends. Breakfast is available for extra guests with prior arrangement for a $10 fee. To-Go Continental Breakfasts must be requested the day before by no later than 7 pm.
We accept Gift Certificates from BedandBreakfast.com and BnBFinder.com for a maximum of $500.00 but it can not be applied to discounted rates, nor to reservations made via a third party website such as Expedia, Hotels, Booking.com, etc.
LONG DISTANCE CALLS
There is a $70.00 minimum charge for each Operator Assisted call + minutes used.
Items left behind may be shipped to you. We charge the regular shipping fees plus $10 handling fee. Due to a lack of storage space, we can only hold left behind items for 2 months. If you feel you have left an item on your Washington DC vacation, please email us.
We do not have parking at the guest house. Please see our Directions page for parking garage options and fees.
There is a $5 charge for each lost key.
Wash/dry/fold laundry service is available at $15.00 per load.